Refund Policy

If you have paid for an individual course or a bundle course, you can request a refund within the course durations. The refund will be made as per below schedules (Insha’Allah): 

• 100% refund will be given if a refund is requested from the date of payment before the start of the orientation class of that course.
• 75% will be refunded if refund request is applied within 15 days from the start of the orientation class of that course.
• 50% will be refunded if refund request is applied between 16 to 30 days from the start of the orientation class of that course. 
• 25% will be refunded if refund request is applied between 31 to 45 days from the start of the orientation class of that course.
• 10% will be refunded if refund request is applied between 46 to 75 days from the start of the orientation class of that course.
• 05% will be refunded if refund request is applied after 75 days from the start of the orientation class of that course.

To request a refund, follow the below steps:

• Call +881719855881 (08 AM – 06 PM) and state the email address/phone number you have used to sign up and purchase the course.
• A customer support representative shall SMS a form to officially submit the refund request where you will be asked to submit details regarding the purchase.

Refund requests are only considered valid if contacted and informed via calling +8801719855881 .

N.B. Refunds do not apply after completion of the course.

Refund shall be made to the medium through which a customer has made the payment or in the form of voucher within 1-3 working days of successful processing and approval of the refund request by Metafinas. This confirmation will be emailed to the user.